Our Team

GEMS has placed human capital, technology and quality at the forefront of efforts to offer its clients a 21st century world class alternative to a traditional back office operation. Highly skilled manpower and leading-edge innovative use of technology empowers GEMS as a cost-effective and trusted partner to delivers solutions.

Since its inception in 2005, GEMS has successfully used its proprietary medical software to deliver quality to clients. At the time specializing in medical claims processing, today GEMS has extended its range of services to encompass processing of motor claims, spare parts procurement and inventory and accounts management for one of Bahrain's largest motor insurers and automobile workshops.

GEMS runs a professional call center to assist clients and facilitate their claims and grievance handling. The call center has handled over 200,000 medical approvals at peak volumes completing the task in the stipulated 60 minute turnaround time.

GEMS works to employ, develop and retain the best talent in the industry. We have a low employee attrition rate. The commitment of our people has helped us expand our business and earn client trust. GEMS is an equal opportunity employer.

With a multinational work force, GEMS is strongly committed to the continued development of local talent that represents 40% of the workforce. Staff are offered regular training and refresher courses to keep them updated in a wide range of subjects that keep them competitive in the workplace